Contact Us
Our dedicated customer support team is available to assist players with inquiries regarding account management, payment processing, game functionality, and responsible gambling resources. We maintain multiple communication channels to ensure prompt assistance while adhering to Canadian gaming regulations and provincial licensing requirements.
Available Support Channels
We offer comprehensive support through various communication methods designed to address different types of inquiries effectively. Our multilingual team provides assistance in English and French to accommodate Canadian players across all provinces and territories.
- Live online chat available 24/7 for immediate assistance with urgent matters
- Email support at [email protected] for detailed inquiries and documentation
- Telephone support at 1-800-547-2891 during business hours (8 AM – 12 AM EST)
- Specialized departments for VIP services, technical issues, and compliance matters
Response Times and Support Guidelines
Response times vary by communication channel and inquiry complexity. Email inquiries typically receive responses within 24-48 hours, while live chat provides immediate assistance. When contacting support, please provide your account information and detailed description of your inquiry to expedite resolution and ensure compliance with Canadian privacy legislation.